Itron’s Distributed Intelligence Application Ecosystem Welcomes PayGo | News


Itron, Inc. (NASDAQ: ITRI), an innovator in how utilities and cities manage energy and water, today announced that it has strengthened its long-term collaboration with PayGo and welcomed the billing and payment solutions in Itron’s expanding Intelligence Applications (DI) ecosystem. Using Itron’s DI Platform, PayGo has integrated its billing customer experience into Itron’s DI-enabled Riva meters to provide consumers with a complete real-time view of energy consumption and remaining energy credit balance through Itron Smart Pay, Itron’s smart payment software. a service solution (SaaS). The DI app works in concert with Itron Smart Pay and allows consumers to better control their payments and budget their overall energy consumption, improving the user experience. The application will be presented at DISTRIBUTECH, from May 23 to 25, at the Itron booth #2403.

The DI app includes PayGo’s algorithm, which runs inside Itron’s Riva meters, allowing consumers to access their real-time energy consumption without worrying about the typical latency associated with the information. of use collected periodically by the public service. With this DI functionality, consumers can configure settings through Itron Smart Pay to customize alerts such as low account balances and payment due dates. PayGo’s DI algorithm monitors real-time energy consumption threshold information and sends alerts to Itron Smart Pay, which will send text messages to the energy consumer. This gives the consumer greater flexibility to pay in advance when they want and for the amount they want. According to the Prepaid Energy Task Force, by providing consumers with flexible billing and payment options as well as real-time information, consumers may be able to change their energy consumption behavior and potentially reduce their energy bills by up to 12% and potentially increase customer satisfaction for utility by 10 points or more.

“With PayGo joining Itron’s expanding DI app ecosystem, the new Itron Smart Pay features will help consumers understand their energy usage and provide greater visibility into their consumption, allowing them to better control their energy expenditure,” said Don Reeves, senior vice president. results at Itron. “We are delighted to strengthen our partnership with PayGo. Not only does the company share the same value of sustainability, but PayGo values ​​empowering consumers, utilities and the environment. We look forward to improving our customer satisfaction and engagement. »

“The digital transformation of the customer experience is driving behavioral change and positive sustainability outcomes. Combining Itron’s DI platform with PayGo’s technology will allow utilities to delight their customers while better managing energy expenses,” said Jeff Weiser, CEO of PayGo. “We look forward to working with Itron to provide better visibility into consumer energy consumption at the meter.”

Itron’s robust DI platform enables innovators to build open, interoperable, value-driven applications on Itron’s secure platform that evolve with market and consumer demands. The DI Developer Program enables an ecosystem of third-party developers to ensure a greater selection of applications to meet current and future utility needs. These applications are available through the Itron Enterprise Application Center, which offers an increasingly diverse portfolio of Itron and third-party applications that connect to Itron’s industry-leading IoT-based network. The Itron Enterprise Application Center is the operational backbone for our utility customers to manage their customers’ applications through a private and secure web portal.

About PayGo

PayGo ® is an Atlanta-based software and payments company. With platforms that offer flexible billing and payment solutions that enable the largest investor-owned and US electric utilities to enable increased customer engagement and improved revenue assurance. Utility customers benefit from greater control over how they manage and pay for their energy and water expenses, as well as ways to reduce their consumption. More information is available at

About Itron

Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions to communities in more than 100 countries. Our portfolio of smart grids, software, services, meters and sensors helps our customers better manage electricity, gas and water resources for the people they serve. By working with our customers to ensure their success, we help improve the quality of life, ensure safety and promote the well-being of millions of people around the world. Itron is dedicated to creating a smarter world. Join us:

Itron ® is a registered trademark of Itron, Inc. All third party trademarks are the property of their respective owners and any use herein does not suggest or imply any relationship between Itron and the third party unless expressly stated.

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CONTACT: Itron, Inc.

Alison Mallahan

Senior Manager, Corporate Communications


[email protected]



SOURCE: Itron, Inc.

Copyright BusinessWire 2022.

PUBLISHED: 05/17/2022 08:45 / DISK: 05/17/2022 08:46

Copyright BusinessWire 2022.

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